PalettoPaletto: Support
Questions, bug reports, a picture that looks wrong, requests: write to oleksandr.kurinnyi.work@gmail.com. Please tell us your phone model, the Android or iOS version and what happened; a screenshot helps. We read every message.
Common questions
Where is my progress? I changed my phone.
Progress is stored only on your device. On Android the app does not use cloud backup, so it is not moved to a new phone. On iOS it travels with your own iCloud or computer backup if you restore from one.
Pictures do not load.
Pictures are downloaded from our server the first time you open them, so you need an internet connection once per picture. A picture you have opened before works offline. Check your connection and try again.
Can I play offline?
Yes, once a picture is downloaded. The first time you open a picture it is downloaded and kept on your device; after that you can color it with no connection. Pictures you have not opened yet need a connection once.
Can I start a picture over?
There is no restart button in this version. To start a picture again from scratch, write to us and we will tell you how, or erase the app's data in the system settings (this erases all your pictures' progress).
How do I save or share my finished picture?
On the finish screen, tap "Save" to add it to your photos (the app can only add, never read your photos) or "Share" to send it to another app.
The daily reminder does not come.
Turn it on in Settings and allow notifications when asked. On some Android phones, battery savers delay or block notifications of apps that are not used often: allow Paletto to run in the background in the system settings.
How do I turn off statistics?
In Settings, switch off the statistics option. Details are in the Privacy Policy.
How do I delete my data?
Uninstall the app: everything the app stored on the device is removed. We hold no account for you.